Refund policy

We have a 30-days return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopcalhome@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopcalhome@gmail.com.

You can fill out a form on our website at https://shopcalhome.com/pages/contact-us to submit your inquiry or request.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items

Customization Doors Sales Policy (non-returnable)

All customization orders for doors are considered FINAL SALES. Once an order for a customized door is placed and processed, it cannot be canceled or returned for a refund. It is the responsibility of the customer to carefully review and provide accurate specifications for the customization requirements before placing the order. By placing a customization order for a door, the customer acknowledges and accepts these sales policies.

Mobile Shed Sections Sales Policy (non-returnable)

All mobile shed section items are considered FINAL SALES. Once an order for a product from mobile shed section is placed and processed, it cannot be returned for a refund. It is the responsibility of the customer to carefully review the information before placing the order. By placing a product from mobile shed section, the customer acknowledges and accepts these sales policies.

Mobile Shed section link @ https://shopcalhome.com/collections/mobile-shed

Portable Restroom Sections Sales Policy (non-returnable)

All portable restroom section items are considered FINAL SALES. Once an order for a product from mobile shed section is placed and processed, it cannot be returned for a refund. It is the responsibility of the customer to carefully review the information before placing the order. By placing a product from portable restroom section, the customer acknowledges and accepts these sales policies.

Portable Restroom section link @ https://shopcalhome.com/collections/portable-restroom

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.